Coaching Services : Mediation and Facilitation

Friction at work? Time wasted on internal conflict?

Good working relationships are a key asset in any organisation from a very small business to a large corporation or public sector body. In practice, however, working relationships often suffer from wear and tear and few organisations have effective ways of helping staff deal with friction. Typically managers or business owners are either too hands-off, hoping the problem will go away, or too heavy handed, moving straight into formal procedures. Small businesses in particular, with no HR specialist on board, can find problems among staff very hard to deal with. Bringing in an outside facilitator/mediator can help take the heat out of tense situations and open the way for constructive dialogue.

A facilitated meeting can help with:

Contact me for a confidential discussion on dealing with people problems at any level in your organisation. I am both a trained and experienced workplace mediator and also an associate of Professional Mediation Resolutions, a consultancy offering training in conflict resolution and mediation and carrying out independent workplace mediations.

Mediation or facilitation?

A mediation in the workplace has a set structure which is tried and tested. Both the facts of a dispute and the feelings of the people involved are aired, as in our experience people's feelings are a key factor in disputes and need to be expressed. Though the mediator tries to keep the atmosphere as light as possible, a mediation is a formal process which is particularly useful when positions have become entrenched.

Facilitation is a similar but more informal process in which the facilitator acts as a neutral outsider whose role is to help the people not getting on identify the problems between them, communicate more openly and work towards a win-win solution.

Business/Professional Partnership Coaching

This is a different use of facilitation, an opportunity for business partners to take time out to work together on their business and review all aspects of their partnership. Having an outside facilitator steering the session can help answer a key question: Is their relationship, and the way they work together, helping or hindering the success of the business?

Business/professional partnership coaching includes: